The WebChat integration widget can be use in every HTML-based page.
It is also possible to upload your own banner that fits better to your website. By uploading the file , it automatically changes on your page, there is no need to change it manually.
You can choose between 6 banner options to show WebChat on your website. By selecting one of them on the Administration area, it automatically changes on your page, there is no need to change it manually. WebChat displays your logo and company’s name on the chat window.
It is possible to use a text to insert WebChat on your website.
When none of your agents are online, your client’s requests can be e-mailed to any address you want.
Each agent can assist up to three clients simultaneously. This allows you to streamline the assistance process and improve you productivity.
Every new income messages, WebChat displays a notification to the agent, to make their response faster.
All the agents can be monitored in real-time. The administrator can see who is online and how many customers are being assisted.
Consult the historical of all assistance provided at any time, including the conversation date, client e-mail, subject, agent name and total assistance time. You can check the historical of all past chats, making your team evaluation and decision making easier.
Assistance and wait time, number of clients assisted and assistance and abandonment statistics per agent through automatically generated graphics.
This feature allows the creation of different permission levels: meanwhile the agent profile is assigned to the person who provides assistance, the administrator profile can manage the tool.
It is possible to assign an agent to a specific category, creating a specialized support according to the subject.
You can add a little description about the operating time, assistance policies and other important information to your clients.
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