Every ticket can have a different priority and a due date that can be defined by the agents.
Control your tickets by status, knowing when one of them was answered by the customer and waits for your agent’s response.
Manage your work creating specific categories, assigning agents for each one of them.
The WebDesk dashboard displays an overview trough graphic reports and the tickets status by agent.
Create a full customer profile, by choosing which data he/her should fill to be assisted: phone number, address, login, website and other fields.
For every new ticket or new interaction on a ticket , WebDesk send an e-mail notification.
Manage your tickets with graphic reports and statistics of tickets by category, by client and by company.
This feature allows the creation of different permission levels: the agent profile is assigned to the person who provides assistance and the administrator profile can manage the tool.
Administrators can create, block or delete agents and clients entries.
Starting at WebDesk II, it is possible to assign an agent to a specific category, creating a specialized support according to the subject.
The assistance team can leave comments on the tickets, which aren’t visible to customers, to discuss internal issues and improve information exchange.
Each new ticket interaction can attach a file up to 20 MB, making the time response even faster.
With one click, you can change your panel to English, Spanish or Portuguese, as well as the time zone.
You can customize your WebDesk with you company logo and choosing the color palette.
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