Every request from your client is a new ticket, which can be easily managed. A ticket includes the entire historical of the assistance provided. You may respond or consult it by WebDesk.
You can also receive e-mail alerts every time that a client opens or respond to a ticket.
Attachments up to 20MB per response.
Be alerted by email whenever a customer contact your service.
When accessing WebDesk, you can view the tickets that are open, the client with the most demand and which tickets require fast action. For more details, you just need to check the "Reports". There, it is possible to consult the complete analyses with graphics and statistics, with the option of exporting everything to your computer.
Your client has a user friendly environment for opening new tickets and also for consulting the historical, making the assistance more transparent and professional.
To open a ticket, you just need to select a category, enter the subject and description and that's it! The ticket was created in your WebDesk.
The convenience offered by WebDesk begins with the contracting process: in just a few clicks, your tool is already working.
After choosing the best plan, you just access the link sent by e-mail and set up your WebDesk the way you want it.
No installation needed
No setup and additional fees
Simple configuration
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